Frequently Asked Questions

Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below,

contact us.

Coronavirus & Current Availability

What extra precautions is ThePahadiStory taking to protect customers?

Products are minimally handled. Our manufacturing unit practices social distancing and frequent hand-washing. Everyone who comes in contact with the product wears a mask and sanitises their hands. There are regular temperature checks for delivery agents conducted by the courier company.

What precautions is ThePahadiStory taking to protect co-owners?

The co-owners practice social distancing, frequent hand-sanitising and they’re always wearing a mask during manufacturing site visits.

Delivery

Do you charge for deliveries?

Yes,the delivery charges for your cart are added during checkout. The charges vary according to the number of products in your cart. Free shipping is offered if the total exceeds ₹1,000.

How do I pause my deliveries?

We usually dispatch the order on the same day so order cancellation/pause is only possible within 2 hours of placing an order. For this kindly contact Customer Support & inform them of the same. Once dispatched, order cancellation is not possible.

How do I change my delivery address?

We usually dispatch the order on the same day so order cancellation/pause is only possible within 2 hours of placing an order. For this kindly contact Customer Support & inform them of the same. Once dispatched, order cancellation is not possible. 

What should I do with my packaging?

The vibrant jars from our products can be re-used for storage purposes. The tea boxes and teabags are 100% biodegradable.

When do you deliver? Do I need to be at home?

The estimated delivery time varies according to product availability and location. However, we dispatch the products within 2-3 working days of order placement. Yes, someone needs to be at your home to collect the order. In case of an emergency, you can request the courier agent to drop the package off at your neighbour’s home.

What should I do if my box hasn’t arrived?

Log in to the website by going to https://www.thepahadistory.com/account.  To track your order, click Track My Order in the menu at the top. You can even click the 3 lines on the top side of the homepage and enter your tracking order ID or order number to track your package. If you’d like further assistance, you can write to us hello@thepahadistory.com or call us at +91 91677 34392.

Box Information

How can I find out the box contents?

You can check out the contents of your order at https://www.thepahadistory.com/account by clicking Order History. The detailed ingredient list of each product can be found on the back of the product.

Why did my veg box contain something different to the list when I last ordered?

The texture, taste and feel of our all-natural, 100% vegetarian products may vary from harvest to harvest but you can rest assured that it doesn’t contain any item that isn’t vegetarian.

How long is the shelf life on your food?

All our products are 100% preservative-free. The shelf life for our tea range is 18 months from the date of manufacture. The shelf life of our honey range is 24 months from the date of manufacture. The shelf life of our Haldi Mix and Kadha is 15 months from the date of manufacture.

Customer Reviews

  • Top Logo
    Vishal Parekh

    Vishal Parekh

    "An excellent mix! While it was more of the health benefits that made me order the Haldi Mix, the taste is something that tops everything now. Even the aroma as soon as you open the bottle, is so fresh and pleasant. A warm Turmeric Latte is my new fav daily! The Pahadi Story, thank you for bringing this straight from the Pahads. And that personal note from the Pahadi Woman Farmer was just so warm! "

    Main Logo
  • Shruti Shitole

    Shruti Shitole

    "The right balance of turmeric and a whiff of cinnamon and ginger. Immunity boosting ingredients could be so tasty who would have thought.. We absolutely loved it !!! Trust me guys this product is really amazing.... If you not bought yet. Add it to your cart you won't regret for sure. Drinking this everyday will boost you immunity.... For people who have difficulty sleeping, A glass of Pahadi Story Haldi Mix is "One Stop Solution" for sound sleep..."

    Main Logo
  • Reena Mehta

    Reena Mehta

    "The Pahadi Story Haldi Mix and Kadha are one of the most awesome blends I have come across. The Kadha is so effective on common cold and cough, it doesnt just give relief it also helps you get better. I vouch for these The Pahadi Story products. The Haldi Mix is absolutely soulful, it has become part of my daily bedtime ritual. Ever since I am sleeping better and waking up fresher. And I love its aroma and that beautiful taste of the spices blended in turmeric. I cant wait to try more awesomness from The Pahadi Story. "

    Main Logo
  • Vishal Kapoor

    Vishal Kapoor

    "Forever my mom would pester me about the benefits of Haldi dudh and I would keep avoiding it even though knowing that ‘mother is always right’ until she would push it down my throat. Now that I live away from her, I as a small gesture to her care I got myself The Pahadi Story Haldi Mix and started having it and ever since I am hooked. Sipping it is like a wholesome feeling. My mom is surprised at this change. "

  • Vishal Parekh

    Vishal Parekh

    "An excellent mix! While it was more of the health benefits that made me order the Haldi Mix, the taste is something that tops everything now. Even the aroma as soon as you open the bottle, is so fresh and pleasant. A warm Turmeric Latte is my new fav daily! The Pahadi Story, thank you for bringing this straight from the Pahads. And that personal note from the Pahadi Woman Farmer was just so warm! "

    Main Logo