Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to Confirm dispatch and therefore acceptance of the order.In case of Cash on Delivery orders, an order confirmation email will be sent to you. Your order request will only be accepted once you have confirmed your order on the email/ mobile.
Dispatch of all the product(s) ordered, may or may not happen at the same time. The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.
We dispatch most orders within 2 business days (excluding Sundays and public holidays).There are no shipping charges for the orders equal and above the billing value of INR 999. However, if your order is less than INR 999, there will be a shipping charge of INR 50 and above depending on the location.
The Pahadi Story does not ship outside India at the moment.
This Shipping, Refunds and Cancellation Policy (“Shipping, Refunds and Cancellation Policy”) sets out terms and conditions governing shipping, refunds and cancellation of the products (“Products”) sold and / or accessible on theWebsite and / or application of The Pahadi Story LLP (“THE PAHADI STORY”) through the link www.thepahadistory.com, application and / or other media platform (“WEBSITE”). The Shipping, Refunds and Cancellation Policy shall at all times be read with and shall be an integral part of the Terms and Conditions of Use and Sale (“Terms and Conditions”). In using the Website, you are deemed to have accepted the Shipping, Refunds and Cancellation Policy. The sale of Products by THE PAHADI STORY to you is therefore subject to the Shipping, Refunds and Cancellation Policy along with the Terms and Conditions. Please do not use the Website or transact on the Website if you do not agree with any of the terms and conditions provided below.
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed there under, as applicable and amended from time to time, pertaining to the electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. TRANSPORT AND DELIVERY
Delivery of your order: THE PAHADI STORY is committed to deliver your order with good quality packaging within a given time frame. We ship throughout the week, except Sundays and public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier or delivery agencies only. The Products purchased are delivered via courier service to the delivery address that you indicate on the order. If there is no courier service available in your area, we will ship your items via government registered book post or speed post or any other mode of shipment available.
Dispatch and Transport: Subject to availability of the Products, the orders are dispatched within 2-3 working days or as per the delivery date specified by you at the time of placing the order. Though most orders are delivered within 7 - 14 working days, there may be delay due to unforeseen circumstances and THE PAHADI STORY does not give any guarantee with respect to the timelines for the delivery of the Products. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. You must always sign for receipt of orders.
Loss or damage during transport: You are responsible for checking the Products on receipt. If you think, you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, you may call our customer care at 9167734392, Monday to Friday between 10 am to 5 pm or email us at firstname.lastname@example.org mentioning your Order ID and giving the details of the damaged or tampered Product, including photographs if any, of the Product or the packaging. Once we verify the information regarding the Product, we will personally ensure that a replacement is issued to you at no additional cost. Please make sure that the original product tag and packing is intact when you send us the Product back.
Delivery address: You are responsible for providing a full and correct delivery address. You shall be solely responsible in case you provide incorrect delivery details and may incur extra costs. In the event of errors in the address details of the addressee, THE PAHADI STORY cannot under any circumstances be held liable for inability to deliver the Products ordered.
Delivery Fees: Delivery fees will be at your charge and will be added separately to your invoice. For multiple Products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three Products is charged the total of all individual delivery charges associated with each Product. Thus, the delivery fee is calculated separately when a customer orders different Products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region.
RETURN AND REFUND POLICY
No returns are allowed on any Product delivered to you, except on the following grounds:
If you wish to return the Product on the aforesaid grounds, you shall raise a return request of the Product within 24 hours/days of its delivery, failing which the Product will be deemed to have been accepted by you and such Product will not be subject to any return. Please note that return for a Product will be processed subject to satisfactory verification and inspection of the Product by THE PAHADI STORY basis the images of the Product shared by you in your return request. You shall be entitled to Product return if, subject to verification and inspection by THE PAHADI STORY, it is proved that the damage to the outer box of the Product is due to reasons solely attributable to THE PAHADI STORY. The decision of THE PAHADI STORY on return of the Product will be final and binding.
In order to claim a return, kindly follow the following steps:
You may note that return shall not be accepted by THE PAHADI STORY in following scenarios:
THE PAHADI STORY also accepts partial returns of the Product from a batch of the Products ordered if such Product is damaged or expired on the aforesaid grounds as specified herein wherein you can raise a return request for such damaged or expired Product in your order. In case you have received any free gift with the order, the free gift, gift voucher also needs to be returned along with the originally delivered Product.
3. CANCELLATION OF ORDER BY THE PAHADI STORY
Please note that there may be certain orders that THE PAHADI STORY may not be able to accept and may thus cancel. THE PAHADI STORY reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by THE PAHADI STORY. THE PAHADI STORY may also require additional verifications or information before accepting any order. THE PAHADI STORY will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after you have remitted the funds, the said amount will be remitted back to you.
4. CANCELLATION OF ORDER BY THE CUSTOMER
Orders once placed cannot be cancelled by you.
5. YOU AGREE AND UNDERTAKE THAT: